The Importance Of Good IT Support for Businesses

it enineers in network server roomDue to the increasing growth in technological advancement, it is no surprise that businesses in the 21st century are growing at a rapid pace. To maintain a position in the developing industry, it is imperative that businesses have both a strong external and internal support system, which is evident in the use of IT systems.

Effective IT or information technology systems are essential to staying up to date with growing competition in the relevant field; as well as keeping in line with changing policies. Of course, this may seem a simple task, but it is not easy at all; unfortunately, it is not recommended that IT solutions be overlooked at all.

This article will provide information on the importance of a good business IT support system within any business.

1. Acting As Help Desk Support

One problem that many customers often report for businesses within different industries is the low-quality customer support. The help desk or query response team is contacted via email or telephone support; in fact, some companies do not offer a help desk contact, but instead provide a forum discussion exclusively as a means of support.

While this can be effective, it is often the case that queries are resolved after a prolonged period and in some instances, are not resolved adequately at all. Therefore, this is by no means a satisfactory solution for businesses.

By utilising business IT support, the issues continued to be resolved remotely but by a service provider through real-time support assistance. This allows the customer to take control of the network through the support advisor and to identify the cause of the problem through direction towards the issue. It allows for a more effective service for a quicker resolution of difficulties being experienced.

2. Sourcing and Maintaining Hardware

If you are in need of hardware or need an upgrade, a good IT support firm should be able to advise you on the best hardware for your particular business. Some companies may be bias as to which hardware they recommend however, these are generally people in the know so it will be good to follow their advice. Choosing your IT hardware will should come down to a little personal preference and a lot of specific functionality to achieve your business needs.

Always bear in mind what kind of operational and security software the devices support and ask your IT department how powerful your system will need to be to maintain sommth operations.

3. Increasing Security

a person using their laptopOne problem that many companies using database software experience is the loss of data or the damage of the information. This is an extremely negative issue as it can have a ‘knock-on’ effect causing problems among various files in addition to the single document. By contacting an IT support service, the chance of data loss or damage can be highly reduced due to security software being implemented in the various databases.

Furthermore, backup of all data is completed but IT support staff to ensure that there is a copy of all documentation; thus ensuring that there is, at least, one replacement of any file should the original document be removed or damaged. It is also recommended to take the extra precaution in encrypting your files for maximum security of your important documents.

4. Increased Productivity

In addition to increased security and customer support, good IT support services can contribute greatly to increased productivity. Many companies now utilise management software systems to maintain documentation in a single database; thus, increasing the amount of productivity and efficiency by removing tiresome manual paperwork.

This is a big plus point for businesses as time loss is often one of the biggest frustrations for most companies. Working with a professional support company can often mean that a business will increase their productivity.

Furthermore, an IT support service will ensure that the database has a sufficient amount of free disk space by keeping the database ‘neat and clean’ without unnecessary duplications. They will improve system availability and reduce any downtime by implementing automatic repair systems to be run on a regular basis.

5. Finding an IT Support Firm

It is important to work with an IT support company that is professional and reputable and also has the capability to fulfil your needs. Getting a first-hand recommendation from someone you know is one of the best things to go by. However, it is also a good idea to read online reviews of the company by their current and past customers.

Be sure to enquire as to how long they have been in operation and also the size of their organisation. This can help to give you a clearer picture if the firm in question has the capability to handle your needs.

Fluent Group are a professional IT support firm operating in the south-east of the United Kingdom. Fluent Group have won several awards over the recent years and are growing in reputation. The company is based in Kent and has the ability to serve customers across the counties of Kent, Sussex, Surrey and also the city of London.

Finding The Best Database For A Small Business

Having a decent database is a crucial consideration for any business.image showing a database table

Choosing a good database for a small business means you will be better able to store data safely and correctly. You will also need to consider important functions such as the storage size of the database and how quickly you will be able to retrieve data when you need it. For example, if you need a rather large storage capacity and the ability to retrieve files quickly then Oracle may be a good choice for you.

There are many options, so I’ve outlined some important points that you will want to consider to find the most suitable option for your needs.

The database can be viewed as part of the foundations of your business; so it is important to get this right.

There are many database programs that you can choose from, so the best place to start is to read reviews of the different options before you select one for your company. You’re going to want to go with something that is current, and hat is frequently updated. That way, if there are any flaws that have to do with security or other issues, they can get taken care of before it causes your databases to be at risk. When looking for reviews, try to avoid those that are primarily created as a marketing ploy and are biased to one particular option. Secondly, some companies have issues with their software, so they need to pay people to review it even if they didn’t use it.

A good idea to learn more about a database system is to look it up on a video-sharing website such as YouTube or Vimeo. Try looking for tutorials on the software because you can watch someone use it and then you may be able to ask that person questions in the comment section on their website or in some cases even email them directly for more information.

Here is a great video from Eric White, giving you good outline of the important things to consider when choosing database software

Another place to look for good advice would be forums for small business owners. You can start a topic if you search and can’t find information about databases, and can ask what people use that are in the same niche as you.

Are you going to want to make sure you can encrypt your database? If you are storing information such as credit card numbers or other personal information, you need a way to keep everything safe from prying eyes. It’s not difficult to work with security software; you just have to make sure you know how to decrypt anything that you encrypt, or it could be lost for good. Hire someone in IT to work with you if you don’t know what you are doing just to be safe with whatever software options you decide on.

The security of your business is extremely important so be sure to consider this with great care. Do not take this aspect lightly and do all you can to protect yourself against data theft and other vulnerabilities.

Try to get a database set up professionally and don’t just assume that you’re going to know how to do it if you have limited knowledge in this area. Setting up a database can be quite technical and you really don;t want the foundations of your business to be laid on rocky ground.

You also need to update the database properly when you change something, because if you don’t, then you may not be making new records correctly and could be wasting a lot of time.

Be aware of how organised everything is as well since if you don’t keep everything in order, you’re going to have a hard time retrieving data. It may be wise to hire someone that’s good in the area of computer sciences to help you build and maintain a database.


Doing your research and setting time aside to look into this properly will pay big divot ends further down the line. Consider multiple reviews to find the best solution for you. It’s imperative that you get the right system into place before storing anything. That way, you can get things organised properly, store your information safely and retrieve records quickly.

Don’t try to set the system up yourself if you don’t have the knowledge. Hire a credible IT company to help get you set up correctly and look to have an on-going working arrangement with them whereby they can make changes and updates where necessary if this is outside your comfort zone.